Booking Terms and Conditions

1. About these terms

These terms apply when you book The Barn at Black Isle Berries. We are T & L Fraser, trading as Black Isle Berries, Ryefield Farm, Tore, IV6 7SB. You can contact us on 07891 578998 or at enquiries@blackisleberries.co.uk. When we refer to anything "in writing," email counts.

Please read these terms before you book. If anything is unclear, get in touch and we'll be happy to explain.

2. Booking and payment

  • Bookings are made online through Freetobook. Your booking is confirmed when we send you a confirmation email.

  • The price is the one shown when you book.

  • We accept credit and debit cards. Payments are processed securely by Stripe.

  • Full payment is taken at the time of booking.

  • If a payment is overdue and still unpaid seven days after we remind you, we may cancel your booking.

3. Who can stay

  • The lead booker must be 21 or over and is responsible for the behaviour of everyone staying at or visiting The Barn during the stay. If an organisation makes the booking, it must name a lead guest aged 21 or over, and the organisation shares that responsibility.

  • No more than 12 people may stay overnight.

  • We do not accept stag or hen parties.

  • Weddings or other events are not permitted without our prior written agreement.

  • The Barn is available for holidays and for people staying in the area for work. It may not be used to run a business or for commercial activity such as filming, events or sales without our written agreement, and it may not be sub-let.

4. During your stay

  • Arrival and departure: you can arrive from 4pm on your first day and must leave by 10am on your last day. Please don't arrive early; we may not be able to let you in before 4pm. A late departure may result in an extra cleaning charge.

  • No pets: pets are not allowed in the property.

  • No smoking or vaping: this includes e-cigarettes. We will charge for extra cleaning if there is evidence of smoking or vaping.

  • Looking after the house: please leave The Barn as clean and tidy as you found it. We may charge up to £300 for damage or for extra cleaning.

  • Heating and electricity: these are included in the price, within reasonable use. Charging electric vehicles is not included.

  • Wifi: wifi is provided, but we can't guarantee it will be uninterrupted or run at a particular speed.

  • Photos: the photos on our website show the property as accurately as we can, but details may vary slightly.

5. Changing your booking

If you'd like to change your dates or anything else about your booking, please contact us. We'll let you know whether the change is possible and whether it affects the price. If we can't make the change, you can cancel under section 6.

6. If you cancel

To cancel, call or email us with your name, booking details and contact information.

  • More than 30 days before arrival: full refund

  • Booked within 30 days of arrival: full refund if you cancel within 48 hours of booking and at least 14 days before arrival

  • Any other cancellation at least 7 days before arrival: 50% refund

  • Fewer than 7 days before arrival: no refund

Refunds are paid to your original payment method within 14 days. We strongly recommend taking out travel insurance, which may cover you if you have to cancel.

7. If we cancel or something goes wrong

  • In rare, exceptional circumstances, we may have to cancel your booking. If so, we will refund everything you have paid.

  • If we make a significant change to the property or these terms, or find an error in the price or description, you may cancel for a full refund.

  • If anything is wrong during your stay, please tell us straight away so we can put it right.

  • Nothing in these terms affects your statutory rights.

8. When we can end your stay

We may ask you to leave, without a refund, if:

  • you breach the rules in section 3 (who can stay)

  • anyone brings a pet or smokes or vapes in the property

  • there is illegal or anti-social behaviour

  • serious or deliberate damage is caused to the property or its contents

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Our liability is limited to the price you paid, except where the law doesn't allow us to limit it. We are not responsible for business losses.

10. Your personal information

We use your information only to manage your booking, as explained in our Privacy Policy.

11. Legal matters

These terms are governed by Scots law. You can bring legal proceedings in the Scottish courts. If you live in England or Wales, you can also use the English or Welsh courts; if you live in Northern Ireland, you can also use the Northern Irish courts.

Last updated: 26 September 2026